Shipping & Refund Information

Last updated 01/10/2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with you may return it to us for store credit or an exchange only. Please see below for more information on our return policy. 

 

RETURNS

All returns must be postmarked within 21 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

 

RETURN PROCESS

To return an item, place the item securely in its original packaging and include a copy of your order number, and mail your return to the following address:

Setovilla Ltd - 13 Heron Court, 32 Goldcrest Close, London SE28 8FB

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 days from the receipt of your item to process your return. 

 

EXCEPTIONS / QUESTIONS

For defective or damaged products or any questions, please contact us at hello@setovilla.com